TERMS AND CONDITIONS

IntoleranceLab is a trading name of Intolerancelab Ltd. Registered in the UK.
        Intolerance Lab,
        Jarrow Business Centre
        Viking Industrial Park,
        Jarrow,
        NE32 3DT.

Company Number
Email:

11049115.
info@intolerancelab.com

By continuing to browse the IntoleranceLab website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.

Payment

Full payment must be received in full prior to starting your purchase being dispatched.
We accept the following methods of payment:
PayPal and – all major credit and debit cards accepted.

Delivery policy

You will be provided with a link to download your test form. This will then need to be filled out and returned to our testing facility. You are responsible for the postage costs of delivery to our testing centre as detailed in this document. We cannot be held responsible for failure to receive items that are not sent to us via a recorded or signed-for delivery method. Your results are emailed to your chosen email address within 7 working days of us receiving your sample. You may wish to have your results sent to you via a national postal network which can be provided at an additional cost.

Please contact us at info@intolerancelab.com

If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues.
Opening a claim on PayPal will significantly delay the resolution process.

Damage, loss or theft of sample

We cannot be held responsible for the damage, loss or theft of samples that have not been received by us.

Rescheduling

If you wish to reschedule your test, we will honour your original email up to 12 months following the receipt of your payment. Changing the date of your test does not incur any additional charges within this period.

Refund Policy – 100% SATISFACTION GUARANTEE

We are so confident our tests can help you, we offer a 100% guarantee if you are not completely satisfied with your results. To be eligible you need to have followed the elimination diet for a minimum of six weeks upon receiving your test results and kept a valid food diary.

The food diary will need to be supplied for examination by our nutritionist before any refund can be processed. If at the end of the six weeks you do not see any improvement in your symptoms, you are entitled to a full refund.

To claim your refund, please supply our members of staff with the following details:

                Name used to purchase
                Email address used to purchase
                PayPal Transaction ID or website order number
                Transaction amount
                Date of purchase
                Full six week food diary
                N.B. Refunds can only be claimed within 90 days of purchase.

Disputes

These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Health and nutritional information

If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance. Our website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific require..

Disclaimer

Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitione

If you think you may have a medical emergency, call your doctor or the emergency services immediately. Reliance on any information provided by this Website is solely at your own risk. Some of the content on this Website may be provided by third parties and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete. Our test does not measure type IgE allergies or IgG antibodies. Since these reactions can be serious, you should seek the help of an allergy specialist.